Cancellation & Refund Policy

1. Pre-Dispatch Order Cancellation

Customers may cancel any placed order directly through their Customer Account Hub prior to parcel dispatch. Upon pre-dispatch cancellation, 100% of the paid amount is initiated for instant refund to the original payment method.

2. Quality Guarantee & Replacements

As perishable and gourmet food items, we do not accept returns once a package is opened. However, in the unlikely event of package damage during transit or quality non-conformance, please notify our concierge within 48 hours of delivery with photographic evidence for an expedited replacement or full refund.